Scheduling & Capacity Audit: Wait‑Time Diagnostic Tool (Interactive Audit)

Purpose

This interactive audit helps operational teams quickly diagnose where scheduling, staffing, room/space, arrival behavior, or throughput mismatches create patient waits. Use it to capture evidence, rank bottlenecks, and produce a focused 90‑day action plan tied to measurable KPIs.

How to use

• Gather a short analysis window (recommended: last 30–90 days) and the supporting exports from your EHR/scheduling system.
• Paste summary tables or key SQL/report snippets into the demand and sample-queries fields.
• Rate bottlenecks and propose 1–3 candidate interventions. Use the impact/ease scales to prioritize work.
• Save the audit. The stored responses become a durable record you can review, assign owners to, and iterate on.

Quick guidance & sample queries

Useful KPIs: average wait time (arrival-to-provider), door-to-provider time, throughput time (arrival-to-discharge), no-show rate, provider utilization, room utilization, on-time clinic starts, patient satisfaction.

Sample query examples (adapt to your schema):

• Appointments by hour: SELECT appt_hour, COUNT(*) FROM appointments WHERE clinic_id = X AND date BETWEEN A AND B GROUP BY appt_hour;
• Average arrival-to-room time: SELECT AVG(room_time - arrival_time) FROM visits WHERE clinic_id = X AND date BETWEEN A AND B;
• No-show rate by provider: SELECT provider_id, SUM(CASE WHEN status='no-show' THEN 1 ELSE 0 END)/COUNT(*) FROM appointments WHERE ... GROUP BY provider_id;