Leader Gemba Walk Checklist & Conversation Script

An interactive, practical checklist and conversation guide for leaders to conduct respectful, evidence-focused Gemba walks that surface problems, capture facts, assign owners, and ensure 48-hour follow-up.

Checklist: pre-walk prep, safety check, observation prompts, questions to ask, evidence capture fields, handoff script for concerns, and follow-up commitments. Script: short, nonjudgmental question list to engage operators and capture improvement ideas and facts. Follow-up: recommended 48‑hour owner assignment process and simple evidence capture format.

Discussion

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