Checklist

Order Accuracy & Remake Reduction Checklist

A practical, interactive checklist teams can use to capture baseline remake rates, identify the top causes, record short-term controls, assign owners, and adopt a repeatable measurement plan so remakes fall and root causes are fixed rather than blamed on people.

Interactive Tool

Order Accuracy & Remake Reduction Checklist

Purpose: Use this guided checklist to capture the current remake rate, identify the most common failure modes, record immediate low-effort controls, assign ownership, and set a short measurement plan. The goal is to stop blaming individuals and fix the system that creates remakes.

Fill one entry for your location and review weekly until the target remake rate is reached.

Enter your current baseline (e.g., 5 remakes per 100 tickets or 5%). Capture how you measure this (POS reason codes, manual log).
Set a realistic short-term target (for example: reduce to 2 remakes / 100 tickets in 30 days).
Describe the time window used to calculate the baseline (e.g., last 30 days, last two weeks).
Select the remake causes you see most often. Use 'Other' to add location-specific causes.
Status of a ticket verification step (e.g., server checks items against ticket before leaving the window).
Have you audited POS modifier accuracy and common mis-keys?
Is it clear who is accountable for each order step (assembly, check, pass)?
Have you agreed on a short, shared list of remake reasons and codes for tracking?
Low-effort controls you can put in place quickly.
Who is responsible for implementing and sustaining this fix?
Name or role responsible for the double-check process.
Who will create and maintain reference images/specs?
Who will design and post the checklist?
How will you measure remakes reliably? Choose the primary method.
How often will you review the remake rate and discuss in a huddle?
Who will run the numbers and share results in the huddle?
Briefly describe who is accountable for each step (receiving, prep, assembly, check, pass). Paste a simple mapping or key responsibilities.
Update status after you implement the control.
Who is responsible for this improvement?
Enter a target date (text allowed).
Use this to capture contextual information, unusual events, or follow-up actions.
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