Template

Supplier Performance Scorecard

An interactive, reusable supplier scorecard template for recording measurable supplier performance across delivery, quality, cost, responsiveness and reliability. Includes scoring fields, suggested thresholds, review cadence, escalation flags, and a built-in supplier improvement plan section so teams can save, compare, and act on supplier feedback consistently.

Interactive Tool

Supplier Performance Scorecard

Use this scorecard to make supplier performance visible and actionable. Capture measurable delivery and quality metrics, a simple 1–5 score for key dimensions, narrative observations, and a short improvement plan when needed. Typical review cadence: monthly for key suppliers, quarterly for secondary suppliers; escalate if performance consistently falls below thresholds.

Scoring guidance: 1 = Poor (clear problems), 3 = Meets expectations (minor issues), 5 = Excellent (consistent, predictable). Sample measurable targets you can adapt: On-time delivery >= 95%, Defect rate <= 2%, Cost variance <= 3% over target. Use the improvement plan to assign an owner, set targets, and schedule follow-up.

As recorded in your purchasing system.
Optional — identify the location or business unit this scorecard applies to.
YYYY-MM-DD or natural date text.
Person completing this scorecard.
How often this supplier should be reviewed.
Enter recent % on-time (e.g., last 30 or 90 days). Target example: >=95%.
Enter recent % defective or out-of-spec items. Target example: <=2%.
Typical lead time from order to delivery.
Percent difference vs. expected/quoted cost. Target example: within +/-3%.
1 = frequently late; 5 = consistently on time.
1.0 10.0
1 = frequent defects/nonconformance; 5 = consistently meets specs.
1.0 10.0
1 = unpredictable or uncompetitive costs; 5 = stable and competitive.
1.0 10.0
1 = slow or unhelpful communication; 5 = proactive and responsive.
1.0 10.0
Ability to handle rushes, small/bulk changes, or emergency orders.
1.0 10.0
Reviewer’s overall holistic rating.
1.0 10.0
Record examples of defects, inconsistencies, lab results, photos references, or corrective actions taken.
Note patterns of lateness, damaged shipments, receiving issues, or scheduling constraints.
Record pricing concerns, contract deviations, or favorable terms.
Supplier strengths, opportunities, or contextual factors (e.g., seasonality, supplier constraints).
Choose the action you'd take based on this review.
Concrete goal the supplier should reach (e.g., reduce defect rate to &lt;=2% within 60 days).
Person inside your organization who will manage the supplier action plan.
YYYY-MM-DD or natural text.
List measurable targets, process changes, or documentation needed (e.g., updated COA, batch testing, packaging changes).
Mark yes to trigger escalation steps and senior review.
Describe who will be notified, timeline, and next steps (e.g., notify procurement manager within 3 days; request formal corrective action plan).
Scheduled follow-up or next formal review date.
Optional: link this scorecard to contract or PO numbers for traceability.
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