Checklist

Expeditor & Pass Management Checklist

A practical, fillable shift checklist for the expediter/pass: pass layout, plating timing windows, hot/cold ticket rules, line-call scripts, sprint rules for rushes, remakes handling, simple shift metrics, and an end-of-service handover list. Use it each shift to reduce remakes, keep tickets moving, and capture improvement opportunities.

Interactive Tool

Expeditor & Pass Management Checklist

This interactive checklist is designed for the expediter or pass lead to use during service. It clarifies responsibilities, timing windows, communication scripts, and handling steps for remakes and rushes. Fill it out during or immediately after the shift. Use the observations to coach the line, track recurring problems, and reduce remakes and slow tickets.

How to use: Answer the quick checkboxes and numbers during the shift. Add notes for recurring issues or improvement ideas. Submissions are stored so teams can review trends.

Enter date, location or station and the expediter name (e.g., 2026-09-14 - Main St - Jaime).
Quick checklist to confirm the pass is set up for smooth flow.
Target seconds from ticket printed to plated at pass. Use whole seconds (e.g., 300).
Target seconds from ticket printed to plated at pass.
If no desserts plated at pass, enter 0.
Estimate the average seconds tickets spent waiting at the pass during the busiest period.
Were hot-first / cold-later rules and plating order followed during the shift?
Select the script used for calling ready plates to servers. Choose 'custom' to paste the exact wording in Notes.
Which communication steps were used when tickets were short/long?
Rules to limit chaos during peak (pick those enforced).
Count of remakes handled at the pass during the shift.
Confirm the standard remake steps were followed.
Quick handover and reset items for the pass.
Use this quick rating to track trend over time.
1.0 10.0
Capture specifics: persistent bottlenecks, recurring remakes, equipment issues, staffing gaps, or suggestions for the next shift.
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