InteractiveForm

Shift-Leader Quick Coaching Card & Performance Tracker

A one-page, on-shift interactive coaching card for four short coaching moments (greet, moment-of-truth, mistake-repair, close). Includes brief scripting examples, praise prompts, a fast micro-feedback entry, and an option to flag follow-up. Designed for quick use during busy shifts; submissions are stored as structured JSON for monthly trend review and follow-up.

Interactive Tool

Shift-Leader Quick Coaching Card

Use this quick coaching card during busy shifts. Four brief coaching moments are included with short scripting examples and praise prompts. Record which moments you coached, a short note for each, and one micro-feedback entry per submission. Keep entries short — this is for fast on-shift use and anonymous micro-feedback. Entries are saved for later trend review and follow-up.

Leave blank for anonymous entries.
e.g., Main dining room, Line A
YYYY-MM-DD HH:MM
Enter 0 if none
Example script: 'Welcome — I'll be assisting you today.'
Type the line used or what you observed.
Moment-of-truth: when a guest interacts with food or service (e.g., check-back). Try: 'How is everything tasting so far?'
Quick observation or script.
If an error occurred, did you coach the repair on the spot? Use brief corrective language.
What happened and how it was corrected.
Close: final interaction with guest or shift close procedures. Script: 'Thanks — here's how we finish strong.'
Short observation or script.
Rate how effective the coaching felt this shift.
1.0 10.0
Brief anonymous observation or guest quote.
Select yes to schedule longer coaching or escalate.
Who should follow up next?
Concrete steps (who, what, when).
Anything else to record.
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