Daily Dispatch Runbook: Rules, Priorities, and Escalation Paths
Operational runbook for dispatchers that defines rules for prioritization, routing, cancellations, and technician assignment.
Sections: morning dispatch checklist, priority rules (emergency vs scheduled), travel-time minimization heuristics, last-minute reschedule policy, customer update templates, escalation path for late arrivals and rework. Includes simple routing heuristics and performance indicators to track daily.
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