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Core KPI Definitions: Uptime, Utilization, Booking Health, and Margins

Concise definitions, calculation methods, and recommended frequencies for core service KPIs.

Definitions with formulas and examples: uptime (system availability for bookings), technician utilization (billable time/paid time), booking health (booked % of available slots), job margin (revenue - direct job costs - allocated overhead). Suggested reporting windows and common pitfalls are included.
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