Skills & Impact Checklist — quick inventory to focus your growth

Use this checklist to identify concrete skills and observable outcomes you can influence in the next 4–8 weeks. Tick any that apply and add brief notes about possible SMCs.

1. Customer outcomes I can influence
   • Reduce response time to customer queries — SMC idea: 1-page canned responses for 3 common issues.
   • Improve onboarding completion — SMC idea: a 10-minute onboarding checklist email.
2. Operational improvements I can lead
   • Shorten review cycles — SMC idea: one weekly 30-minute drop-in review slot.
   • Reduce defects/errors — SMC idea: introduce a simple peer-check before release.
3. Revenue or conversion levers
   • Improve demo-to-trial conversion — SMC idea: revise demo checklist to highlight top 3 customer wins.
   • Increase follow-up conversion — SMC idea: test a different follow-up email for 2 weeks.
4. Personal capabilities to strengthen
   • Data basics: can I pull a simple report? (Yes/No) — SMC idea: learn a 5-minute query and run it this week.
   • Clear written summaries: can I write a one-page outcome summary? (Yes/No) — SMC idea: draft one after your next experiment.
5. Evidence & storytelling
   • Do I keep before/after artifacts? (Yes/No) — SMC idea: save screenshots and two customer quotes per experiment.

Use the checklist to pick one or two SMCs you can run quickly. The goal is measurable improvement, not perfection.