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Interactive Tool

Knowledge Health Assessment

Quick, team-friendly assessment to surface where your knowledge system helps and where it gets in the way. Run this as a short team activity and capture one priority to improve.

Team or area being assessed

E.g., Customer Support, Field Service, Warehouse, Product Engineering

How well does existing knowledge cover common tasks?

If people routinely search and still ask colleagues, choose lower scores.

1 10

How easy is it to find the right answer when you need it?

Consider search quality, tagging, and where knowledge is embedded.

1 10

How current is the knowledge (not stale or misleading)?

Think about last-reviewed dates and how often artifacts are updated.

1 10

Is it clear who owns and maintains each important artifact?

Ownership reduces decay and uncertainty.

Clear — owners named and active

Partial — some owners but gaps

No clear ownership

How often do teams reuse existing knowledge instead of recreating it?

Frequent reuse means knowledge is valuable and findable.

Often — commonly reused

Sometimes — spotty reuse

Rarely — people usually recreate

Biggest knowledge pain point right now

Describe the top thing that causes rework, delay, or confusion (one sentence).

One thing we will try this week to improve

Pick a small, testable action (owner + target date).

You can explore this tool now. Sign in or create an account to save your responses and return to them later.

Make this tool part of your work

Save a personal copy, bring it to your team, or tailor the questions and workflow to fit what you are hungry to improve.

Member customization and team collaboration are coming soon.

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