Practical tools, templates, and playbooks to measure, design, and improve patient- and family-centered care across clinical and non‑clinical settings.
A practical, step-by-step toolkit and ready-to-use templates to collect, triage, respond to, escalate, and convert patient and family feedback into prioritized improvement work. Includes intake and survey templates, a triage matrix with SLAs, response scripts, an improvement-flagging sheet, roles & responsibilities, KPIs, and governance guidance.
A practical, step‑by‑step playbook to collect, triage, respond to, and turn patient feedback and complaints into prioritized improvement work while restoring trust. Includes intake fields, triage criteria, SLA targets, role responsibilities, communication templates, metrics, and implementation notes for automation and reuse.
A practical, ready-to-use playbook with mission templates, recruitment scripts focused on diversity and inclusion, role descriptions, a 6-month starter charter, meeting agendas and facilitation tips, confidentiality and compensation guidance, sample intake form fields, evaluation metrics, and a governance triage workflow so PFACs produce meaningful, sustained co‑design rather than token engagement.
A practical, team-oriented playbook to measure, map, co-design, triage, pilot, and scale patient- and family-centered improvements across the care journey. Includes measurement frameworks, journey map templates, co-design and PFAC guidance, feedback-triage tools, scripts and role-play templates, and a 30/60/90 pilot roadmap.
A practical, equity-focused kit to stand up a meaningful PFAC: step-by-step setup, recruitment language, role descriptions, sample charter, meeting agendas with co-design exercises, first 90-day deliverables, participant support considerations, and measures to prevent tokenism.
A practical, step-by-step journey mapping template and facilitation guide to capture patient touchpoints, emotions, failure modes, owners, quick wins, equity risks, and measurable improvement actions across any care episode.
A practical, adaptable training package for clinical and support staff that teaches empathetic communication, trauma-informed approaches, compassionate leadership, and sustainable supervisory coaching. Includes microlearning videos, scenario-based role-plays with facilitator scripts, a supervisor coaching checklist, team reflection prompts for huddles and debriefs, assessment and competency-tracking options, and an implementation plan with measurable KPIs.
A practical, copy-ready toolbox for clinicians and teams: plain-language discharge one-pagers, pictogram-based medication schedules, teach-back scripts, a translation & accessibility checklist, and a short staff training brief — with guidance for co-designing and testing materials across diverse patient populations.
A practical, step-by-step triage framework, routing rules, escalation criteria, response templates, logging and trend cadence, and an accountability loop so teams can acknowledge patients quickly, resolve issues compassionately, and convert recurring feedback into improvement work.