Practical standard work, timing rules and communication patterns to keep the pass flowing.
A practical, ready-to-use playbook that defines opening checks, step-by-step ticket inspection flow, explicit plating and quality standards, timing thresholds (with adaptable targets), escalation scripts, and a short coaching checklist for training and continuous improvement. Includes clear examples and guidance for adapting thresholds to different service models.
A practical, step-by-step playbook for the expeditor (expo) role: timing rules, ticket-aging thresholds, mise checks, plating standards, server pickup rules, dispute flow, visual cues and sample timing charts to reduce remakes, stalled tickets, and slow guest service during rushes.
A practical, fillable shift checklist for the expediter/pass: pass layout, plating timing windows, hot/cold ticket rules, line-call scripts, sprint rules for rushes, remakes handling, simple shift metrics, and an end-of-service handover list. Use it each shift to reduce remakes, keep tickets moving, and capture improvement opportunities.
Step-by-step standard work for the pass: station responsibilities, order sequencing, plating and quality checks, timing windows for hot/cold items, pass-call language, escalation rules, and quick training and audit tools to reduce remakes, slow tickets, and pass chaos.
A practical, one-page pass checklist with clear opening checks, during-rush cadence and timing windows, prioritization (fire/hold) rules, order-batching guidance, plate-presentation checks, and ready-to-use communication scripts to reduce remakes and speed tickets.
Practical, runnable standards for pass roles, timing windows by dish complexity, ticket batching, acceptable hold limits and temperature checks, standard pass language and callouts, visual layout checklist, escalation steps for delayed items, and a ready-to-use pass audit checklist for shift leaders.
Clear, actionable standard work for expeditors and pass teams: pass layout, timing windows, plating QC, communication scripts, timing cards, escalation rules, and practical implementation steps to reduce remakes, late tickets and cold plates.