Training, Knowledge & Culture

Systems to capture institutional knowledge, accelerate training, and build a continuous improvement culture.


Journey

Modular New Hire Training Curriculum

A practical, modular 30/60/90-day training journey for front-of-house and back-of-house roles that helps new hires reach competency faster using measurable milestones, manager sign-offs, microlearning assets, and repeatable local tailoring.

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Journey

Frontline training playlist: 30-day microlearning modules

A practical 30-day microlearning playlist for servers, cooks, and hosts: daily 5–15 minute modules that fit shift rhythms, accelerate core competency, reduce variation, and build a culture of short-cycle coaching and continuous improvement.

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Journey

New Hire 30/60/90 Onboarding Plan (frontline roles)

A practical, measurable 30/60/90 day onboarding journey for servers and cooks that shortens time-to-competence, aligns expectations, and reduces first‑90 day turnover. Each phase includes clear objectives, measurable outcomes, task lists, competency checklists, suggested shadow/metrics to track, short microlearning modules, manager checklists, and sample coaching scripts. The plan is designed to be copyable and tailorable for single locations or multi-site rollout.

Members:
Journey

New Hire Onboarding Playbook: First 90 Days

A practical, stepwise 30–90 day journey with ready-to-use checklists, microlearning modules, mentor pairing guidelines, sample 7-day plan, and 30/60/90 checkpoint templates to shorten time-to-competence and increase new-hire retention.

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Toolkit

Microlearning Module Builder & Badging Checklist

Interactive builder, templates, and a deployable badging checklist to create short (3–7 minute) frontline training modules, assessments, rubrics and competency badges that can be saved and reused.

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