Training, Knowledge & Culture

Systems to capture institutional knowledge, accelerate training, and build a continuous improvement culture.


Guide

Training Pathways Matrix — Editable Template

An editable, ready-to-use training pathway template that preserves the original practical guidance while providing a structured interactive form teams can use to create, save, and iterate role-specific training matrices. Stores submissions so managers can prototype, copy, compare, and measure time-to-competence across locations.

Members:
Journey

Modular New Hire Training Curriculum

A practical, modular 30/60/90-day training journey for front-of-house and back-of-house roles that helps new hires reach competency faster using measurable milestones, manager sign-offs, microlearning assets, and repeatable local tailoring.

Members:
Template

Training Module Checklist & Learning Objective Template

A practical, copy-ready template for designing on-the-job training modules with clear, measurable learning objectives, observable demonstration criteria, assessment items, and a competency sign-off process. Includes authoring guidance, example behaviors, remediation steps, and a digital asset checklist.

Members:
Journey

Frontline training playlist: 30-day microlearning modules

A practical 30-day microlearning playlist for servers, cooks, and hosts: daily 5–15 minute modules that fit shift rhythms, accelerate core competency, reduce variation, and build a culture of short-cycle coaching and continuous improvement.

Members:
Template

Microlearning Module Template & Badging Checklist

A practical, ready-to-use template for 3–6 minute microlearning lessons that combine a clear objective, 2–3 focused micro-tips, a two-question competency check, a short on-shift practice task, and an observable pass/fail badging rubric. Includes examples, implementation checklist, metadata fields, and measurement suggestions so frontline teams can run, track, and iterate fast.

Members:
Journey

New Hire 30/60/90 Onboarding Plan (frontline roles)

A practical, measurable 30/60/90 day onboarding journey for servers and cooks that shortens time-to-competence, aligns expectations, and reduces first‑90 day turnover. Each phase includes clear objectives, measurable outcomes, task lists, competency checklists, suggested shadow/metrics to track, short microlearning modules, manager checklists, and sample coaching scripts. The plan is designed to be copyable and tailorable for single locations or multi-site rollout.

Members:
Journey

New Hire Onboarding Playbook: First 90 Days

A practical, stepwise 30–90 day journey with ready-to-use checklists, microlearning modules, mentor pairing guidelines, sample 7-day plan, and 30/60/90 checkpoint templates to shorten time-to-competence and increase new-hire retention.

Members:
Guide

SOP Capture Interview Guide

A practical, step-by-step guide and ready-to-use interview checklist for extracting tacit skills from experienced staff and converting them into clear, trainable SOPs for food service and hospitality operations.

Members:
Toolkit

Microlearning Module Builder & Badging Checklist

Interactive builder, templates, and a deployable badging checklist to create short (3–7 minute) frontline training modules, assessments, rubrics and competency badges that can be saved and reused.

Members:
Template

Continuous Improvement Idea Board & Experiment Tracker

A practical, interactive template to capture frontline improvement ideas, design small experiments, record metrics and baselines, and make clear adoption decisions. Built to collect submissions, save results, and support daily or weekly huddle review.

Members: